Returns Policy | Gigi and Lolita

Returns Policy

If you are not 100% happy with any full priced Gigi and Lolita item, you may return it by contacting us within 7 days and returning the item within 14 days of receiving it and be issued a Store Credit. We do not offer refunds for change of mind, this includes a change of mind regards to colour, size and fit, we offer a store credit only.

All items must be in their original, unworn, unwashed condition. All tags and incidentals (ie spare buttons) must be attached. Please take care when trying on the item, as we are not able to accept returns with makeup stains or that smell of perfume or deodorant. If we deem the item not to be in perfect condition the item will simply be returned to the customer.

When returning an item please keep the tracking number handy in the rare case the parcel goes missing. Gigi and Lolita CANNOT be held liable for parcels that go missing on the way back to us.

If you have made a purchase and wish to request an Exchange or Return please use the Contact Us page with your order number and one of our customer service staff will assist you.

If you have made a purchase as a guest and do not have an account you may contact us via the Contact Us page.

Please do not send your purchase back to the manufacturer.

SALE ITEMS

Sale items are priced to clear so please choose carefully as we do not accept return or exchange on sale items. This includes a change of mind regards to colour, size and fit. This also includes Combo Items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

If you require the identical item in a different size please use the Contact Us with your order number and request and we will do our best to accommodate you.

INTERNATIONAL ORDERS

There are NO returns or exchanges for any international orders.

If you are willing to cover the return and exchange postage, please you may contact us via the Contact Us with your request and order number.

Exchanges and Returns that are accepted by Gigi and Lolita must be sent back within 7 days of receiving the items. We recommend you use tracking as if the item is lost it will be the customers responsibility.

POSTAGE COSTS

You may return items if you are not 100% happy with them as per our Return Process. Return and exchange postage costs are not covered in the Exchange / Return process, hence, you will be responsible for paying for your own shipping costs relating to exchange or return items.

You may return items you have received Free Shipping on if it meets one of the return conditions stated and the minimum order value. In the event the returns are greater than the threshold for Free Shipping we will deduct the cost of the postage off your return amount and this will not be attributable to your store credit.

PROMOTIONAL DISCOUNT CODES

Items purchased using a promotional discount code under 20% may be returned for a credit of the amount paid.

Items purchased using a promotional discount code valued at 20% or greater are treated as SALE ITEMS.

Sale items are priced to clear so please choose carefully as we do not accept return for exchange on sale items. This includes a change of mind regards to colour, size and fit. This also includes Combo Items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

If you require the identical item in a different size please use the Contact Us with your order number and request and we will do our best to accommodate you.

FAULTY ITEMS

We do our best to thoroughly inspect all garments prior to shipping and aim to deliver items in perfect condition. In the rare event that a product is has a fault when you receive your order please contact us asap via the Contact Us and include your order details and a photo of the fault. Our customer service team will be able to assist.

Note: If a fault has occurred after the item has been tried on or work we cannot accept this as a fault and may require approval from our suppliers.

All sales are final. No price matching.

If you are unsure about your size we will gladly refund in full if you purchase two of the same item in different sizes and return one.

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